Exchange Policy

We have a 30-day Exchange Policy, which means you have 30 days after receiving your item to request an exchange.

Eligibility

To be eligible for an exchange, your item must be:

  • In the same condition that you received it
  • Unworn and unused
  • With all original tags attached
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

To request an exchange, please contact us at gagan@ekamjeweller.com.

If your exchange request is approved, we'll provide instructions on how and where to send your item. Exchanges must be sent to the following address:

Ekam Jeweller
2120 North Park Drive
Brampton, Ontario L6S 0C9
Canada

Please note that items sent back without first requesting an exchange will not be accepted.

For any questions regarding exchanges, contact us at gagan@ekamjeweller.com.

Damages and Issues

We carefully inspect and package all items to ensure they are in perfect condition before shipping. Once an order leaves our facility, we are not liable for any loss, damage, or mishandling during transit.

If you receive an item that appears damaged, defective, or incorrect, you must contact us within 2 business days of delivery at gagan@ekamjeweller.com with clear photos and a detailed description of the issue.

Please note: Damage claims reported more than 2 business days after delivery will not be accepted. No exceptions will be made.

Exchange Process

Once we receive and inspect your returned item, we will notify you of the outcome of your exchange request.

If your exchange is approved:

  • Your exchange value will be issued as store credit, minus a mandatory restocking fee of 35% to 50%, depending on the item's condition and packaging.
  • Store credit can be used toward the purchase of another item from our store.
  • If the replacement item costs more than your available store credit, you will be required to pay the difference.
  • If the replacement item costs less than your available store credit, the remaining balance will stay on your store credit for future purchases.

Please note that exchanges are subject to product availability.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or request an exchange within 14 days of receiving your order, for any reason and without providing a justification.

To qualify, the item must be:

  • Unworn and unused
  • In its original condition
  • With tags attached
  • In its original packaging
  • Accompanied by proof of purchase

Store Credit

Approved exchanges are processed as store credit after inspection of the returned item.

Store credit will be issued for the eligible amount after deducting the applicable 35%–50% restocking fee, based on the item's condition and packaging.

If more than 15 business days have passed since we've confirmed your exchange has been processed and you have not received your store credit, please contact us at gagan@ekamjeweller.com.

For any exchange-related questions, email us at gagan@ekamjeweller.com.